“Thanks again for recommending Quality Window and Door for my window replacement project. Now that the work is done, I wanted to let you know about my experience, which was very good.
I met with five firms, using a list of questions that I’d written down based on your videos. That approach helped me make an accurate comparison of the options. I also quickly eliminated two firms because their sales model is based on closing the deal the same day. As you know, buying replacement windows in one of the more expensive projects a homeowner takes on. It’s really surprising to me how many companies think they can force a decision in an hour.
Three things stood out about QWD:
1. Jim Brooks, the sales rep, listened to my criteria and put together a proposal that made sense without pressuring me or playing games with pricing. Their price was second lowest but I felt they would do a better job than the cheapest vendor.
2. Everyone at the firm was friendly and responsive. Their communication throughout was much better than I’ve had from other home repair/upgrade projects.
3. The work took place in the timeframe they promised. They did a good job with installation and I’m quite happy with the results.”
“Chris was our service person and evaluated our doors and fixed the locking mechanism that no other company deemed fixable. I cannot recommend him highly enough. He’s AWESOME! Thank you for your thorough work, which saved us from having to buy an entire new set of french doors. Will absolutely recommend Quality Window & Door to all my friends in NOVA!”
“I just wanted to let you know that the crew who did our installation on this past Tuesday did a phenomenal job. They worked straight through the day, did an extremely thorough and detailed job, and stayed until it was done (after 8pm). We know it wasn’t an easy job given our house’s innards are old and the stucco covering it made it an unknown, and they did a great job dealing with it.
The end product, the doors themselves and the edges around them, looks great — clearly the most polished part of our house!
Thanks again for all of your help. Count us a happy customer!”
“Quality Window & Door continues to define the model for effective distribution of the Weather Shield Family Brands. Their commitment to provide a first class, state of the art, showroom is backed by their passion to educate and serve our mutual customers with a steadfast commitment to back-end field service and warranty stewardship. For more than 30 years, we have seen constant improvement in their effort to distinguish our brands in the Washington DC Metro area. This is a well-run organization that will enhance your window buying experience.”
President, Schield Family Brands
“QWD has provided assistance on several of our firm’s projects over the past 15 years, and we commend them for their excellent service to us, our clients and the general contractors working with us.”
“Product & Installation greatly exceeded expectation, both were excellent!!”
“I was extremely impressed with how polite the installers were, and how well they cleaned up. The head guy was also very patient and conscientious during my inspection/walkthrough afterward.”
“The Quality exceeded my expectations. The installation staff was very professional and very neat!”
“I found your company extremely easy to deal with. Everyone was professional and extremely qualified. Totally a Quality Experience… Thanks to the crew!
“I just wanted to say that we love the new windows. The combination of sound and weather protection is terrific. It is an odd experience not to realize when it’s raining, because we can no longer hear the rain and the difference in the street noise. This fix done by Wayne to the seals seems to have totally solved the initial problem.”
“My porch enclosure was recently completed and is absolutely beautiful. The new windows have already cut down on the temperature and glare in the room. The installation turned out to be difficult because of a second story arched brick wall that wasn’t plumb, but Dave and his installation team met the challenge and the final result is just breathtaking!”
“As a custom home builder with more than 30 years of loyalty to a nationally recognized brand, I purchased the Weather Shield windows for my new home from Quality Window. Their professional approach and design guidance truly enhanced the design of my new home.
Today, I am a true believer. They have my business for life!”
“We have been doing business with Quality since we opened our doors. The knowledge of the sales force, accompanied by competitive pricing and field service has left all of our customers happy.”
“Wayne Culley who led your crew to the installation was extremely well organized and all of his crew were mannerly, clean-cut and efficient. I truly appreciate the competent care the staff provided and will highly recommend your company to my friends.”
Quality Window & Door has been a supplier for my Company for 19 years. Throughout those years their service has been excellent. Bob Neidig has always gone the extra mile to assure that the project is completed in a time effective manner and always assure impeccable service.
I do work with an abundant amount of suppliers and have to say that Quality Window & Door is one of my favorites. I am confident that my customers will always be satisfied with the products supplied and the overall services QWD provides.
I would recommend Quality Window & Door to ally my customers and look forward to continuing our relationship!
Quality Window speaks for itself, which is quality. They are always responsive, honest, and always willing to work with you in every aspect. Also, I’m a General Contractor in Northern VA Metropolitan area and I deal with many window suppliers daily, however, Quality Window has the lowest price and their service is unbeatable which helps me tremendously getting contracts even in these tough times.
QSS International, Inc
“We are extremely pleased with the doors and windows – both the products and the installation. Mike Hudson was excellent and so patient, and Chris and his installation team went out of their way with us. After a few crappy contractor experiences, we are very, very grateful. We will definitely be recommending QWD to others, as well as coming back to you (I hope within the next year) to replace our remaining old windows. All the best.”
“First… thank you for supporting us in getting a new front door. We had the first comfortable winter in this house since moving back in 2012. (Actually, since moving here in 1991.) Who would think that missing weather-stripping would make such a difference?
Matthew was the one who finally asked the right question: did we need heavier weather-stripping on the doors? And I said… what weather-stripping? (My father was in your business in the 1950-60s, remember? And I went out with him on sales and repair calls so I know weather-stripping when I see it.) But it’s fixed now. Finally.
If you have a name at Weathershield of someone who supported our new doors, we would like to send a thank you to them as well.
Honestly, I do not envy you if you have this many problems with projects. We welcomed your feedback on the process and if/when/how things got off track. So we can do better next time.
And we look forward to wrapping up the job and recommending Quality W&D to neighbors who are considering window/door replacement. (It’s a 1950-something neighborhood — most houses need new windows and doors.)
Thanks. And we look forward to seeing Art again.”
“This is exceptional service, Matthew, and I appreciate it. We had to cancel travel plans this past weekend as the door would not lock so this is really important to get resolved. I will be sure to post a review on the QW&D website.”
“Dennis/Tracey – I felt compelled to send you two a quick note and let you know that we’re very pleased with the door, more specifically, the installation itself. The crew (unfortunately I didn’t catch their names) did an outstanding job yesterday. I was home all day and my son (who is 17 months old and intrigued with power tools) and I watched quite a bit of the work. It was nice to finally see contractors who take pride in their work. And the inside and the outside was not a war zone when they were finished. All throughout the process, they were sweeping and vacuuming any mess that was created…much appreciated.
Anyway, just thought you should know that the guys did a great job.
Have a good weekend.”
“Recently, your fine company replaced my two front doors. I will say right off the bat that your company does it right or you don’t do it! My salesman, Dennis, was clear, honest and a true professional. He quoted me a very fair price, which I joyfully accepted. Your customer service rep, Tracy, was always pleasant, helpful, and kind each time I had a phone interaction with her.
Your installers, Santos and Franklin, did a five-star perfect job. I knew they were well prepared for the task at hand when I saw their toolbelts carrying every single tool they might need to fix and adjust this and that. They spent significant hours making sure both doors fit perfectly, and I am left with a front porch which is now the envy of the neighborhood.
I would recommend your company to everyone. How appropriate that your business is name “Quality” for that is exactly what you provided me!!! Many thanks and continued success to all of you!!”
“Chris was on time, pleasant and efficient. He corrected all problems, one with an innovative solution. Nick and Cliff were knowledgeable, careful, and helpful with the initial window and door order. Highly recommended.”
Highly recommended!!! I was impressed with Quality Window & Door from start to finish…from the initial customer service to the quality of the finished product. I had nine windows replaced and am now planning to have Quality replace the remaining five this summer. I’ll be looking into replacing the front and back doors too.
Quality Window & Door was professional from the beginning to the end of the project. I would recommend them for quality and great service.
Quality windows proved to be a very professional and reliable and responsible company. Their customer service was exceptional and I would highly recommend them to any one who want to replace their windows with a quality product and excellent installation.
From consultation to the installation of our new door in historic DC, the process was phenomenal! Highly recommend Quality Window & Door.
Great job by Quality Window & Door! We had them replace all windows in our 4-story apartment building in Hyattsville, MD. After talking to many different companies, we chose Quality because of their reputation and the honest and straight forward sale with Jim Brooks. We had to contend with typical weather issues and some very large windows, so were impressed in how the Quality team orchestrated everything, from scheduling with Tracy, working with Dylan Crew (installation head), and both his teams, led by Roberto and the other by Oscar. Found everyone very professional and highly skilled. Excellent experience and very happy with the final product. Strongly recommend Quality Window & Door
Wayne, who came by afterwards to adjust the newly installed door and service a previously installed door, was simply outstanding! His knowledge and skill are unsurpassed. I will come back to Quality Window and Door for any future needs because Wayne is so extraordinarily good.
I had a very positive experience with QWD. I had 8 windows and a security door replaced and the window bars removed. The process was straightforward and easy with solid communication and coordination leading up to and on the install date. The installation crew was professional and done in less than a day. Windows look great! I would recommend this company to my friends and family.