As the founder of Quality Window and Door, I often revisit our company’s foundation and the reason for existence. With countless places to buy windows and doors in Maryland, Virginia and Washington DC, why choose our company?
To answer these questions, one must have an understanding of the landscape of window and door suppliers in the Baltimore and Washington area. Homeowners, architects, builders and designers have countless options when it comes to purchasing windows and doors – a fact that becomes painfully obvious as we listen to all types of radio, print, television and online advertisements. However, customers – the actual homeowners – do not have access to as much information or details as is necessary to make a well-informed purchasing decision. Window and door industry statistics traditionally yield a high percentage of buyer’s remorse. For example, more than 40% of new homeowners are unhappy with their windows! In my opinion, this undoubtedly equates to a genuine need for a window and door company whose top focus involves educating the customer and providing a solid, comprehensive post-sales support system.
With twenty years of window and door supply experience, our company not only has the information necessary to compare various window and door products, but we pride ourselves on providing and sharing that important information with the consumer. When I started Quality Window and Door, educating consumers was my top priority. Today, it continues to be one of the components that sets Quality Window and Door apart from the competition. We provide more than basic information on window and door products for consumers by offering an in-depth educational experience. Additionally, we wanted to cut travel times and ultimately the cost associated with the window and door buying process, while still allowing customers to directly compare various products and brands. We opened showrooms in Maryland and Virginia so our customers could compare various window and door products in person. Personally, I truly believe that focusing on the customer experience results in a much higher level of satisfaction.
Quality Window and Door offers products and services to a variety of customers including homeowners, builders, designers, contractors and architects. Each project is unique, and we believe there should not be a cookie cutter approach to the buying experience.
Price and availability for windows and doors are often of secondary importance to various benefits, features, and options. The general public knows little about the explosion of options made available over the past ten years for windows and doors. Quality Window and Door includes accompanying spec-sheets so customers are fully aware of all product options available when they place an order. Knowing what window and door options are available ensures our customers make a well-informed decision. You will never hear one of our customers say “I didn’t know that option was available…”
It quickly became evident in the last decade, that there was little post-sales support in the window and door industry. With a broad base of architects, builders, and remodelers supporting our brands and our business model, it has become evident that a comprehensive customer support system is necessary to ensure that customers are satisfied with their window and door purchases . After all, why would a consumer, or professional supplier support a company with no accompanying support infrastructure?
After making their purchase, customers often wonder who they should contact with regard to questions about their window and door installation, or for warranty claims, or even how to properly operate the locking system of their new door or windows. At many window and door companies, there is simply no contact or follow up to help assist customers with these important items. It’s why people get buyer’s remorse! This is where the Quality Window and Door experience really stands out. With dedicated in-house window and door field technicians and a dedicated service manager to oversee warranty and service inquiries, our customers can rest assured that they have chosen to work with a company that goes above and beyond. The best window in the world isn’t worth a dime if a customer cannot have it serviced when is broken or in need of repair.
The internet is full of negative reviews on websites regarding poor window service and dissatisfaction with window and door products. This is largely due to lumber yards, specialty shops and suppliers lack of response to customers in need of service and support. The distribution network for most window and door brands does not include convenient, reliable support systems for warranties and servicing. At Quality Window and Door, we go the extra mile to ensure our customers receive the best in customer support from start to finish.
I guarantee it.
Quality Window and Door
“Over the past 3-1/2 years I have visited lumberyards in 42 states and have learned about hundreds more construction supply companies. I have seen many innovative ways to show products, but Quality Window and Door is the only one that I’ve seen that puts differing brands’ windows side-by-side so that customers can compare the products and get the best possible idea of what makes each one special and which is best for them. Kudos to Quality for this consumer service. I hope other dealers will follow their example.”
Hanley Wood Business Media
All of our consultants have 10+ years of experience
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